Dispatcher/Customer Service
Bay Area Sanitation Bay Area Sanitation Danville, CA Danville, CA Full-time Full-time $24 - $27 an hour $24 - $27 an hour 3 days ago 3 days ago 3 days ago Overview:
We are seeking a Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service.
This position will also have some dispatch responsibilities.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with order placement, tracking, and issue resolution - Collaborate with internal teams to ensure timely and accurate responses to customer queries - Maintain customer records and update information in the database - Monitor service status and provide updates to customers.
Communicate with drivers to resolve problems.
- Address customer complaints and escalate issues as needed Requirements:
- Strong communication skills with a focus on phone etiquette - Ability to analyze customer needs and provide appropriate solutions - Proficiency in using customer service software and databases - Experience in fleet management or logistics is a plus - Spanish speaking is a plus - Ability to type efficiently and accurately Job Type:
Full-time Pay:
$24.
00 - $27.
00 per hour
Benefits:
401(k) Paid time off Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Danville, CA 94526:
Relocate before starting work (Required) Work Location:
Hybrid remote in Danville, CA 94526.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service.
This position will also have some dispatch responsibilities.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with order placement, tracking, and issue resolution - Collaborate with internal teams to ensure timely and accurate responses to customer queries - Maintain customer records and update information in the database - Monitor service status and provide updates to customers.
Communicate with drivers to resolve problems.
- Address customer complaints and escalate issues as needed Requirements:
- Strong communication skills with a focus on phone etiquette - Ability to analyze customer needs and provide appropriate solutions - Proficiency in using customer service software and databases - Experience in fleet management or logistics is a plus - Spanish speaking is a plus - Ability to type efficiently and accurately Job Type:
Full-time Pay:
$24.
00 - $27.
00 per hour
Benefits:
401(k) Paid time off Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Danville, CA 94526:
Relocate before starting work (Required) Work Location:
Hybrid remote in Danville, CA 94526.
Estimated Salary: $20 to $28 per hour based on qualifications.
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